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At Heena Tours & Travels, we strongly believe in protecting consumer privacy. That’s why we only ask you for information related to the services we provide. We never sell, rent, share, trade or give away any of your personal information to anyone. This privacy policy describes what information we collect from you, how it is used and what security measures we take to protect it.

IP Addresses & Cookies

In order for us to provide an attractive and easy-to-navigate website, we must occasionally use our visitors’ IP addresses for purposes such as optimising our use of search engines or diagnosing problems with our server. Furthermore, to better tailor our website and product offerings to our customers, we use Google Analytics to collect information on how visitors navigate our website. Cookies are used to collect aggregated data that allows us to see the origins of web traffic, amount of visitors, visitors’ operating systems, browser types, etc. This data does not personally identify you in any way. You can choose not to accept cookies by disabling them in the settings of your web browser.

Newsletter and competitions

If you subscribe to our newsletter or enter one of our competitions, we will ask for your name, email address and country of residence. This information is used to send you information about our company, products or other items that may be of interest to you. We will not contact you more than once monthly. Our newsletters may occasionally contain links to other websites. Heena Tours & Travels is not responsible for any content or privacy policy on other such websites.

If you no longer wish to receive our newsletters, you may opt-out at any time by clicking on the “unsubscribe” link found at the bottom of each newsletter. You may also request to be removed from our mailing list by emailing us at info@heenatours.in or writing to us at 303 / 304 / 305, ML Space,DJ Road, Vile Parle (West),Mumbai – 400056

Orders & Payments

When you place an order on our website, we require contact information, such as your name and e-mail address and, in some cases, partial or full postal address or telephone number. This information is only used to contact you with information about your order. In rare cases, we may need to share your contact information with suppliers of booked services from your tour. Otherwise, we do not sell or share this information with any third parties.

At the time of booking, we also ask you for payment information such as credit card number or bank transfer details. We use the utmost level of online security to safeguard your personal data. See more information here.

All Rights Reserved

No content on our website may be used or reproduced for any commercial purposes. Heena Tours & Travels reserves the right to amend this privacy policy at any time.

Domestic – Terms & Conditions

Our Food:

During the tour we will provide delicious, pure vegetarian food, specially prepared for you, by our own expert cooks which includes morning breakfast, lunch, evening tea/coffee & dinner. Also note that during to & fro train journey, we do not provide any food service.

Our Bus:

Seat numbers in the bus are provided on first come first serve basis, as per the booking date and the seat numbers remain fixed throughout the tour, Still the passengers may interchange their seats with their co-passengers on mutual consent. After getting down from the train, all onward journey will be by 2*2 luxury Non A.C. bus only. But if in a tour there are less number of passengers, then we may provide a car or matador or mini bus. Due to unavoidable circumstances, if there is any road block, or traffic jam, you will have to co-operate with the tour manager. In case of accident, please follow the instructions of the tour manager to reach the next destination, in such cases we are not responsible for the damage to your luggage or any injury to the passenger.


Though we have published the names to the hotels for each tour, we reserve the right to change the same due to unavoidable circumstances, when we may have to provide alternative, similar accommodation, for which no refund shall be allowed. The rooms shall be allotted as per the check-in time of the hotels and they shall have to be vacated as per the hotels check-out time. The difference between Luxury and V.I.P. tours is only in the hotels, remaining all our services are same. In some hotels the rooms may twin bedded.


During the entire tour (Except for the train journey) our staff will be at your service to carry your luggage, but at the same time we are not responsible for the theft or damage to your luggage. No claims to be made.

Our Tour Manager:

We advise you to co-operate with our manager in all respect to make your tour really enjoyable. Allotment of rooms, selection the daily food menu, is the duty of the tour manager and passengers should not interfere in these matters. Passengers indulging in unwanted hindrance, in the smooth operation of the tour, or quarrelling with the manager or other passengers, shall be asked to leave the tour at that spot, and shall not be given any refund for the same.

Unavoidable Circumstances:

If due to reasons beyond our control like riots, flood, political unrest, band’s, accidents or any other natural or manmade calamities, the program of the tour has to be changed or extended, the additional expenditure for the same will have to be borne by the passengers. If any passengers has to leave the tour mid-way, due to any reasons like death of relative / illness / any other reasons, there shall be no refund for the remaining portion of the tour.

And the expenses for returning back to Mumbai also shall be borne by the passengers. Passengers are advised against carrying expensive jewellery, cameras etc. in the tour and if they bring them in the tour, it shall be at their own risk, we shall in no way be responsible for the theft or damage. If due to reasons beyond our control, we have to cancel some sightseeing places, there shall be no refund for the same. If a tour is cancelled from our part then cost and responsibility of organizing the new tour will be of passenger’s only. Any dispute will be subject to Mumbai Jurisdiction Things not included in the Tour Cost:

Personal expenses like service tax, tips, cold drinks, horse riding, boating, laundry, cable car rides, room heater, taxi fare, mineral water, personal things, insurance, additional expenses after accidents. We take it for granted that all passengers who join the tour have read this terms and conditions and agree to the same.

Complaints during the Tour:

If the passengers have any complaints regarding our services like hotel, bus, train etc. are advised to inform our office immediately by phone/fax so that the same can be readdressed on the spot. No complaints or refund for the same be entertained after reaching Mumbai.

Booking & Cancellations:

You can confirm your booking in our tour by paying a deposit of Rs.10000/- per person (if any higher class in train or air is required the difference should also be paid in advance) out of this Rs.5000/- is non-refundable and non-transferable.

The balance payment shall be paid 15 days prior to the departure of the tour. Balance payment by Cheque will be accepted 15 days prior to the departure of the tour. If anybody fails to pay the balance amount before 15 days, he shall be deemed as cancelled and the deposit shall not be refunded. If we cancel the tour, then we shall refund the amount. But if we are forced to cancel the tour due to the natural calamities like flood, riots, bands, strikes etc. then we shall refund the tour cost after deducting 10% as our service charge for making the necessary arrangements for your tour.

All the bank charges for credit card transactions will have to be borne by the customer.

If the passenger wants to cancel the tour, he shall have to make a written application to our office and we shall refund the tour cost after deducting cancellation charges as under:

Before 30 days of tour departure Rs.10,000/- per person
Between 15 to 30 days 25% of the tour cost.
Between 10 to 15 days 50% of the tour cost.
Between 05 to 10 days 75% of the tour cost.
Within 05 days 100% of the tour cost.
Please Deposit your cash / cheque in the name of “Heena Tours & Travels”
Fix rate.
Service tax extra.
The bank charges for credit card transactions are non-refundable in case of cancellation of tour booking by any party.
The verdict of passengers who have experienced our tour, hotel wise, taste of food and our service which are our main assets.

Online bookings:

Heena has made this facility available to you as a value-added service. Using this service, you can make your online booking/booking request for booking various services offered by Heena. Your booking request will be processed for confirmation of prices and availability of services requested by you. Only on confirmation to you about the prices and availability, Heena will be bound to provide you the requested services subject however to you making full payment and complying with the relevant terms and conditions. Any correspondence with you prior to Heena aforesaid confirmation, will not be treated as any acceptance of your request. The online booking of the products and services made available through this website is subject to availability and solely at the discretion of Heena and/or its respective suppliers. Please ensure that all information given by you while booking is correct. For security reasons and to be able to advice you of any developments affecting your travel we need to be able to contact you by telephone and email and to have your correct address on record .If any or all of these contact details are not correctly given by you, we reserve the right to cancel the transaction at your risk and cost.

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